Safe and Informed Gaming

bet 999 Responsible Gaming

bet 999 is committed to ensuring that the enjoyment of gaming never becomes a problem. You are in control — find out on this page how to keep yourself protected.

For ages 21+ 24/7 Support Self-Exclusion
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Play Safely
Think of yourself and your family — play within your limits

For ages 21 and above only

All casino and betting activity at bet 999 is for persons aged 21 or above only. Age verification is an integral part of our registration process. Any attempt by a minor to open or use an account is prohibited, and if detected, the account is closed immediately.

bet 999 believes that online gaming is a form of entertainment, not a way to solve financial problems. Responsible gaming means being aware of your limits on time and money, and not exceeding them. Our Terms and Conditions cover this in detail, and they apply to every user.

Spending money needed for daily living expenses on gaming, taking on debt, or playing while hiding it from your family — these are concerning signs. Seeking help when these habits develop is not a weakness; it takes courage. bet 999 is committed to standing by its players at all times.

If you have doubts about your own gaming habits, our FAQ section has information on account controls and limit setting.

Core Principles
  • Gaming is for entertainment, not a source of income
  • Set a time and money limit before each session
  • Do not increase your bets on impulse
  • Do not play more to try to recover lost money
  • Avoid playing under the influence of alcohol or medication
  • Take a break when needed and ask for help
Account Controls

Set limits for yourself

bet 999 offers several control features that you can activate at any time by requesting them via live chat or email.

Deposit Limit

Set a maximum deposit amount per day, week or month. Once a limit is in place, it cannot be increased before the set period ends.

Time Limit

Decide in advance how many hours you will play per day. A notification will be sent automatically when your session time is up.

Account Break

If you want to take a rest for a while, you can temporarily close your account for anywhere from 24 hours to 30 days.

Bet Limit

Set a maximum amount for a single bet, so you do not take on excessive risk in one session.

Loss Limit

Your account will lock automatically once you have lost a set amount, to prevent further larger losses.

Reality Check

A notification will appear at set intervals to remind you how long you have been playing.

Long-Term Protection

Permanent Self-Exclusion

What self-exclusion is and how it works

Self-exclusion is a feature where, upon your own request, your account is completely deactivated for a fixed or indefinite period. During this time, logging in, making deposits or placing bets will not be possible. This is an important step if you feel that gaming is having a negative effect on your life.

Once self-exclusion is in effect, it cannot be cancelled before the set period ends. bet 999 treats this request with the highest priority and acts on it promptly.

  • Contact us via 24/7 live chat or email and submit a self-exclusion request.
  • Tell us your preferred duration — 6 months, 1 year or permanent.
  • The support team will verify your identity, lock the account and send a confirmation.
  • No promotional messages will be sent while the exclusion is active.
Commitment
Every self-exclusion request is processed within 24 hours
No marketing messages are sent while an exclusion is active
Attempts to bypass an exclusion by opening a new account are blocked
Exclusion details are kept completely confidential
Stay Alert

How to recognise warning signs

If any of the situations below feel familiar, consider seeking help right away.

Financial pressure

You have started betting with money needed for essentials such as rent or food.

Chasing losses

You keep placing larger bets to try to recover lost money and cannot stop.

Playing in secret

You are hiding your gambling from family or friends, or lying about it.

Relationship strain

Your relationships with family or people close to you are suffering because of gambling.

Losing track of time

You are spending far more time playing than you planned and find it hard to stop.

Emotional distress

You feel anxious, irritable or low when you are unable to play.

If any of the above applies to you, contact bet 999 live chat today or let someone close to you know. Our support team can communicate in Bengali.
Get Help

Where to find help

You do not have to carry the problem alone. Support is available from the sources below.

bet 999 Live Chat and Email Support

Our support team is available 24 hours a day, 7 days a week via live chat and email — in both Bengali and English. Reach out about account limits, self-exclusion or any concern you may have.

Family and Close Ones

Having an open conversation with a family member or a trusted friend is often the most effective step. They can help bring you back to a clearer perspective.

Professional Counselling

If you feel that managing on your own is becoming difficult, speak with a mental health professional or a behavioural addiction specialist. Professional support is effective and confidential.

Problem gambling is a behavioural health condition and it is treatable. You can read more about our social responsibility policy on our About Us page.

bet 999 keeps users' personal information and account activity secure. Read our Privacy Policy to learn how your data is used and stored.

Our Commitment

bet 999's Promise

Creating a safe gaming environment is our first priority. We work actively to protect the wellbeing and interests of our players.

No account is activated without age verification
All limit-setting tools are free and easy to access
24/7 Bengali-speaking support team
No advertisements are sent while a self-exclusion is active
Suspicious gaming patterns are monitored
All transactions are secured with SSL encryption
Common Questions

Questions about responsible gaming

Answers to frequently asked questions about responsible gaming are provided below.

Yes. Once self-exclusion is active, you can request a withdrawal of any eligible balance in your account. The support team will help you through this process. Withdrawals generally take between 15 minutes and 2 hours to complete.

Lowering a limit takes effect immediately. However, increasing a limit is subject to a waiting period, which is in place to prevent impulsive increases. The support team can provide full details.

First, try to have an open, calm conversation with them — without anger or blame. If speaking directly is not possible, contact bet 999 via email support and describe the situation — our team will advise you on the next steps. Speaking with a professional counsellor can also be helpful at this time.

Some common signs: your bet amounts keep increasing but you enjoy it less; you feel intense anger or frustration when you lose; you cannot stop even when you had no plan to play; you are borrowing money or spending savings to play; you are hiding your gambling from people close to you. If any one of these applies, it is important to take a break and seek support.

No. Even after the set period has passed, your account does not become active automatically. You will need to contact the support team yourself and make a conscious request to reactivate it. This process is intentional, so that the decision is a considered one.

The interval between Reality Check notifications can be changed, but turning them off entirely requires approval from the support team. This is intentional, as these notifications are there for your own benefit.
Read More

Related Pages

Terms and Conditions

Find out the full terms and legal conditions for using bet 999.

Privacy Policy

How your personal data is collected, stored and used.

Read the FAQ

Answers to common questions, account management and support information.

About Us

Learn about bet 999's values, responsibility and social commitment.